Samsung has been accused of staying silent after another incident involving its Galaxy Note 7 cell phone sent a man to the hospital. This new round of problems comes over a month after the original Galaxy Notes were recalled.
In September, Samsung recalled 2.5 million Galaxy Note 7 smartphones just a few weeks after they went on sale because of safety concerns with the batteries. At the time of the recall, there were 35 reports of the phones either exploding or catching on fire. For the customers whose phones were recalled, Samsung sent replacement phones.
However, three of the replacement phones have caught on fire. The third incident just occurred, and sent the owner to the hospital because of smoke inhalation. At the time of the fire, the phone was not plugged in or in use. Samsung found out about the incident and did not say anything publicly, instead choosing to keep the incident quiet in hopes of avoiding a major recall, which could be damaging to their reputation and their bottom line. All major U.S. carriers are now offering to exchange the phone, regardless of the purchase date.
This incident illustrates the dangers that some companies are willing to ignore in order to continue selling their products. Many companies believe that it is cheaper to quietly settle any claims that may arise than it would be to issue a huge recall.
If you have been damaged because of a defective consumer product, call the Houston personal injury attorneys at Kennedy Hodges at 855-947-0707. We may be able to help. Call us today to learn more or to schedule a free consultation.