A recent study found that only 10 percent of children's products are returned or fixed during safety recalls. This means that many popular children's products that have been recalled most likely continue to be used. The report also found that manufacturers of children's products wait too long to recall products, and that has contributed to baby and children's deaths. The report found that it usually takes 13 reports of design flaws and two injuries before a product is recalled.
However, another expert said that the study looked at the wrong issue. Although the return rate for recalled children's products may be low, many of the products recalled may no longer be in use, or could have already been disposed of by the customer. Another problem with recalls of children's products is a lack of publicity. Although the company and the Consumer Product Safety Commission will issue press releases and announce the recalls on their websites, many consumers aren't aware of the recalls. This is one big reason it's important to fill out the registration cards that come with children's products.
In addition, companies don't take all the steps to advertise the recalls that they could. The study looked at 63 recalls that occurred in 2013 in which the company had a Facebook or a Twitter page before the recall occurred. Of those recalls, the recall was only mentioned on Facebook in nine instances, and on Twitter eight times. Most consumers say they only hear of about two to three recalls a year, when in 2013 there were 113 recalls on children's products.
It's understandable that companies wouldn't want to scare away consumers by advertising they had manufactured a defective product. However, recalls can save lives. Manufacturers, as well as retailers, have a duty to their customers to manufacture and sell only safe products. If you or a loved one has been injured by a defective product, call the Houston product liability attorneys at Kennedy Hodges. You can call us at 713-489-9493, or visit us on LinkedIn. We will be happy to provide you with a free consultation on your case.