Are you a call center employee who has been cheated out of overtime wages?

Galvin B. Kennedy
Galvin Kennedy is a founding partner of Kennedy Hodges. He focuses his practice to overtime and wage claims.

Call center employees are an important part of a company's customer service structure. These invaluable employees handle hundreds of calls per day, ensuring that customers receive a satisfactory experience. But many of these Texas call center workers are treated in an unsatisfactory manner and are frequently deprived of the wages to which they are lawfully entitled. 

If you are a call center worker who has been deprived of the overtime wages to which you are lawfully entitled or if you have questions and concerns about your rights to overtime compensation, then order a FREE copy of 10 Biggest Mistakes That Can Hurt Your Wage & Overtime Claim, the invaluable book about overtime law written by the overtime attorneys at Kennedy Hodges L.L.P.

According to the Fair Labor Standards Act (FLSA), non-exempt employees who work more than 40 hours per week are entitled to overtime compensation equal to 1 ½ times that of their normal pay rate. Call center workers are protected under this law and are entitled to receive pay for all hours during which they work. However, some employers try to cheat their employees out of the wages to which they are entitled. If you are a call center worker and have been forced to work more than 40 hours per week, then you may be entitled to seek compensation for unpaid overtime. Call center workers are frequently forced to work off the clock and may seek compensation for unpaid time due to:

  • Logging into computer system and programs
  • Checking email
  • Reading memos and updates
  • Meetings
  • Training
  • Working through lunch
  • Inability to take breaks
  • Finishing a call that runs over into their scheduled ending time
  • Completing paperwork
  • Logging off computer system and programs


If you are a call center worker and believe that you have been cheated out of the overtime wages to which you are lawfully entitled, then you need to speak with an unpaid wages lawyer at Kennedy Hodges L.L.P. Call our office at (877) 342-2020 to schedule a free consultation with a wage and hour attorney in our office today.

We will determine if you are owed unpaid wages and will ensure that you receive the compensation to which you are lawfully entitled. Read more about one of our overtime claims against a call center in Cynthia Guerrero, et al. v. Habla Comunicaciones, Inc.; Civil Action No. 4:05 CV 03620; In the United States District Court for the Southern District of Texas, Houston Division (Hon. David Hittner).