Frequently Asked Questions Regarding Call Center Overtime Pay

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  • When does a call center have to pay employees for breaks?

    If you aren’t sure if you should be paid for your breaks, it’s worth speaking with an employment attorney who can carefully review your position and job duties and give you personalized answers. The specific details of your situation can have a big effect on how you should be paid, and there are a number of ways breaks may be handled.

    Call Center Employees May Be Entitled to Both Paid and Unpaid Breaks

    In general, call center employees who work an eight-hour shift are entitled to two short paid breaks, and a longer unpaid meal break. However, some employers illegally deduct pay even during short breaks, and some employers automatically deduct both meal and rest breaks, regardless of whether or not the employee was able to wrap up his calls and actually take a break.

    Being “Off the Clock” Doesn’t Always Mean That You’re Really on Break

    Unfortunately, even employees who seem to be getting their breaks are sometimes cheated out of their rights. A break should be a chance for the employee to rest and get away from work duties. Instead, some employers count any off-the-phone time as a break, and employees are left performing work duties when they should be getting a chance to eat, stretch their legs, and run to the restroom.

    You should be paid for all the time you work, including the time that you spend working through scheduled breaks. If you are a call center worker and have questions about your employee rights, an experienced overtime attorney with Kennedy Hodges has the answers you need. Reach out to us today to schedule a free case review, or request your complimentary copy of our important book, 10 Biggest Mistakes That Can Hurt Your Wage and Overtime Claim.